FAQs

FAQs

  1. I have missed the window to register my product; can I do this after 10 days from my receipt/invoice date?
  2. How can I submit my proof of purchase receipt/invoice?
  3. I am not satisfied with my handset and would like to make a claim; can I do this at any time during the promotional period?
  4. I am not satisfied with my handset and would like to make a claim; how do I do this?
  5. I would like to make a claim, can I send the product straight back to you?
  6. How do I locate the IMEI number for my new handset?
  7. I have missed the claim window, can I still claim after the 40 days from the date on my receipt/invoice?
  8. How quickly will I receive my refund?
  9. I have lost the original packaging and/or accessories; will I still get a full refund?
  10. I have a question relating to Love Me Keep Me, who should I contact?
Q. I have missed the window to register my product; can I do this after 10 days from my receipt/invoice date?
A. No, you must register within the first 10 days from the date on your receipt/invoice
Q. How can I submit my proof of purchase receipt/invoice?
A. There are two methods available to you for submitting your receipt/invoice

  1. Upload a copy of your invoice/receipt during the online claim process
  2. Email a copy of your invoice/receipt, along with your claim number, to help@lovemekeepme.com from your computer or smart phone

Instructions of how to successfully complete your chosen method will be provided during the online claim process.

Q. I am not satisfied with my handset and would like to make a claim; can I do this at any time during the promotional period?
A. Claims may be submitted no sooner than 10 days and no later than 40 days from the date on your receipt/invoice, Nokia would like you to give their product a fair trial.
Q. I am not satisfied with my handset and would like to make a claim; how do I do this?
A. You must visit the claim website and finish the claim process, including entering your bank details. Please allow 24 business hours for this process.
Q. I would like to make a claim, can I send the product straight back to you?
A. You have a 40 day window to return your product to us. This is between 10 and 40 days from the date of your receipt/ invoice. You must fill out a claim form online and return the product to the specified address.
Q. How do I locate the IMEI number for my new handset?
A. Go to IMEI number section on this website for full details of how to obtain this number – click here. Please note, our customer services department cannot assist with IMEI number queries.
Q. I have missed the claim window, can I still claim after the 40 days from the date on my receipt/invoice?
A. No, claims must be submitted no sooner than 10 days and no later than 40 days from the date on your receipt/ invoice.
Q. How quickly will I receive my refund?
A. If your claim is successful and the product is returned as instructed, you will receive your refund by bank transfer within 56 days of your claim being validated.
Q. I have lost the original packaging and/or accessories; will I still get a full refund?
A. Products returned that are not in their original packaging, missing accessories or not in barely used condition may be subject to deductions to the refund amount.
Q. I have a question relating to Love Me Keep Me, who should I contact?
A. Please contact our Customer Services Department with all queries relating to the promotion. Email: help@lovemekeepme.com or telephone: Local call rates apply, lines open Monday to Friday 9am to 5pm.

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Register

Register

Step 1 of 5 – Start

Register your handset now to be eligible for Love Me Keep Me. Registrations must be made within 10 days of the date on your receipt/invoice.

Please tick each box to confirm you have read and understand the process required to make a successful claim.

Please note that this offer is NOT VALID ANYMORE as of November 2014

Process Confirmation (please check to confirm)

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How it works

How It Works

Congratulations on buying your new Lumia 800; we understand that choosing a new mobile phone can be a minefield of confusing jargon, technical terminology or simply there are too many different handsets to choose from. Taking this into account, we are that confident in the Nokia Lumia 800 handset that we are offering a full money back guarantee should you not be 100% satisfied with the performance of your new purchase. Simply follow the steps below to register your new Nokia Lumia handset today.

  1. Purchase your new qualifying Nokia Lumia 800 handset either in-store or on-line.
  2. Register your purchase within 10 days of the date on your receipt.
  3. Use your new Nokia handset for up to 40 days.
  4. If you are not completely satisfied with your phone’s performance return it to us for a FULL refund!

Terms and Conditions apply, for full Terms and Conditions please click here. At some point, you may even need your IMEI number.

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About

Receive a full refund if you are not completely satisfied with the performance of your phone – Exclusive offer on the Nokia Lumia 800 from selected resellers.

How it works

  1. Purchase a qualifying Nokia Lumia 800 handset either in-store or online
  2. Register your purchase
  3. Use your new headset
  4. Receive a full refund if you are not completely satisfied with the performance of your phone

Track my Cliam

Enter your claim ID below to see how your claim is progressing through our system

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